Last Updated: September 12, 2025
At onze 11, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational platform and services.
Please read this privacy policy carefully. By using our Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our policies and practices, you should not use our Service.
onze 11. ("we," "us," or "our") operates the onze 11 educational platform (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
We collect several different types of information for various purposes to provide and improve our Service to you.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
onze 11 uses the collected data for various purposes:
| Purpose | Legal Basis |
|---|---|
| To provide and maintain our Service | Performance of contract |
| To notify you about changes to our Service | Performance of contract |
| To allow you to participate in interactive features | Consent/Legitimate interest |
| To provide customer support | Performance of contract |
| To gather analysis or valuable information to improve our Service | Legitimate interest |
| To monitor the usage of our Service | Legitimate interest |
| To detect, prevent and address technical issues | Legitimate interest |
| To provide personalized learning experiences | Consent/Legitimate interest |
| To process payments for premium features | Performance of contract |
We may share your personal information in the following situations:
We may share your personal information with service providers to monitor and analyze the use of our Service, to process payments, or to contact you.
We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
We may share your information with our business partners to offer you certain products, services, or promotions.
We may disclose your personal information for any other purpose with your consent.
We may disclose your Personal Data in the good faith belief that such action is necessary to:
The security of your data is important to us. We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.
These measures include:
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, please contact us using the contact details provided in the "Contact Us" section.
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
We use different types of cookies:
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Our Service does not address anyone under the age of 13 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
For users between 13-18 years old, we recommend that parents and guardians monitor their children's online activity and help enforce our Privacy Policy by instructing their children never to provide personal information without their permission.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
We will also notify you via email and/or a prominent notice on our Service, prior to the change becoming effective, if the changes are significant. You are advised to review this Privacy Policy periodically for any changes.
If you have any questions about this Privacy Policy, please contact us:
We have appointed a Data Protection Officer (DPO) who can be reached at dpo@onze.rw for questions related to data protection and privacy.